Service & Support
Competent, in-region technical support is a critical success factor in the launch of any new product or service. Whether you require technical support for channel partners, end users and/or both. Time zone differences, language barriers, overseas calling costs and other factors make in-region technical support a strategic advantage for your company. 360° Strategies can support your business establishing in-country technical Service & Support for your customers anywhere in Europe, thereby helping ensure continuous customer satisfaction.
- Are sales, marketing, and business operations ready to acquire and service customers? If not, where are the gaps and how best to close them?
- Setting up the right condition system for warranty, returns and DOA’s.
- Establishing a pre-and after sales support service on the ground (in local languages).
- Linking directly with a solid repair & technical support process.